Frequently Asked Questions
Find practical answers about self-custody, recovery phrases, changing devices, USDT networks, transaction checks, installation and phishing protection.
With self-custody, the holder controls the relevant keys. Check the actual software implementation before relying on any specific custody claim.
Checking current on-chain balances and broadcasting transactions generally require connectivity. An offline backup does not.
Write it down privately, verify the word order and keep it offline. Avoid screenshots, cloud notes, email and chat messages.
A private key authorizes an account, while a recovery phrase often derives multiple wallet keys. Protect both as sensitive secrets.
Check your offline backup, install verified software, restore privately and confirm the correct address and network.
Check the blockchain network and token contract. Tokens with the same name on different networks may not be compatible.
Verify the complete recipient address, network, token, amount, fees and permissions. On-chain transactions are generally irreversible.
Verify the source and file, respect device security warnings and avoid unknown installers or prompts requesting secret credentials.
Look out for lookalike domains, urgent demands, unusual signing prompts and any request to disclose your recovery phrase.